After Sales Care

Peace of Mind After Your Purchase

The Cargiant service doesn't just stop once you've bought your car

The Cargiant Team Are Here For You

We recognise that our work doesn’t end the moment you drive away. At Cargiant, you’ll have peace of mind that our multi-award winning team are on hand to assist you.

Whether over the phone, via email or face to face, our After Sales Team are dedicated to deal with every kind of query as your first point of contact. It’s all part of the Cargiant service.

Getting in Touch

If you need additional help search our FAQ’s below to read our most frequently asked questions.

If you can’t find the answers below you can give our team a call on 0208 969 5511. Alternatively, you can send an email to customerservice@cargiant.co.uk. We’re available Monday to Friday from 9am to 7pm. If you do contact us at the weekend, then we’ll aim to get back in touch within 24 hours of our opening time.

Multi-Award Winning

Our customers rate us highly on Trustpilot and Feefo and happily recommend us to their family and friends

Top Frequently Asked Questions

  • 1. I would like to speak to someone in the After Sales Team, how can I get in touch?

    Our team is available from Monday to Friday 9am -9pm, Saturday 9am - 7pm and Sunday 10am - 6:30pm.

    You can telephone them on 020 8969 5511, choosing option 1 to get through quickly.  If you prefer you can email them on webgeneral@cargiant.co.uk . The team will aim to be back in touch within 24 working hours.

  • 2. How do I know if I’m eligible for Mechanical Breakdown Insurance?

    This insurance is available for passenger cars, vans and light commercial vehicles up to 3,500kg GVW, that are registered within the United Kingdom. This insurance does not cover vehicles that: Are used for hire or reward (e.g. taxi or driving tuition); Have been previously recorded as an insurance total loss; Have been modified from the manufacturer’s specification (unless agreed by Us); Are used for road-racing, rallying, or any other competitive event. If you’re still unsure one of our team will be able to answer your questions.

  • 3. What is covered by my Mechanical Breakdown Policy?

    If You think that You have a fault which may be covered by AA MBI Insurance, You must contact AA Warranty in the first instance. The claims telephone number is: 03300 555 250.

    They will require the following information, so please have this to hand when telephoning.

    – The policy number and Vehicle registration number.

    – Current mileage of Your Vehicle.

    – Details of the Vehicle service history.

  • 4. How do I make a claim on my mechanical Breakdown Insurance?

    If you think that you have a fault which may be covered by this insurance, you must contact us in the first instance. The claims telephone number is: 0844 854 1500. For more information on the policy you can find out more in the PDF Brochure.

  • 5. I need to make a complaint. What is your complaints procedure?

    We’re committed to providing a high standard of service to you and all our customers. Occasionally we may not live up to our expectations and if this happens we want to hear from you. This will allow us to put matters right and improve our service.

    In the first instance, please share your complaint with our staff as they are usually best placed to resolve the problem. Alternatively, or if your concern remains unresolved, contact our customers service team using the contact below. The customers service department is open Monday to Friday 0900-1900 hours. Telephone: 020 8969 5511 and choose option 2. Alternatively you can email us with your name and car registration number to: customerservice@cargiant.co.uk

Car Giant Limited is registered in England and Wales with company number: 01407612. Registered office: 44 Hythe Road, London NW10 6RS.
Cargiant acts as a credit intermediary and only offers credit products from a number of carefully selected lenders Including Barclays and Blackhorse who may pay us for introducing you to them.
Cargiant is authorised and regulated by the Financial Conduct Authority. Our FCA registered number is 307782.
Finance is available subject to status, to UK residents aged 18 years and over. Indemnities may be required. Conditions may apply depending on credit score status.

How To Find us

Where we are and when we're open

Our Address

44-45 Hythe Road

White City

LONDON

NW10 6RS

1 mile from Westfield London

 

Opening Hours
Open until 10pm weekdays

Monday to Friday 10am - 10pm

Saturday 9pm - 7pm

Sunday 12pm - 6pm

Sunday Viewing 11am

Bank Holidays 10am - 7pm

Administration Fees

To ensure we can offer all our customers the best value we have tailored our administration fee to our customers individual circumstances. This fee is a compulsory fee and applies to all our cars depending on your below circumstances:

Visit Cargiant's T&Cs for further information